Refund policy
Our kits are printed to order, which means each one is made specifically for you after you place your order. Because of that, we can't accept returns for change of mind, for a kit that turned out not to be the project you wanted, or for any reason unrelated to a fault in the product.
What we cover
You have 30 days from delivery to report a manufacturing error. That includes:
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Printing faults — smudging, misregistration, missing or incomplete print
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Missing or short components: fabric, batting, backing, binding, or instructions
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The wrong kit or wrong option
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Damage that happened in transit
Email Hello@KrysalisStudio.com with your order number and clear photographs of the problem. Once we've confirmed it, we'll replace the kit or refund you in full — your choice — and we cover the cost of return shipping if we need the original back.
What we can't cover
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Colour differences between your screen and the printed fabric. Screens are backlit and every display is calibrated differently; printed cotton will never match one exactly.
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Slight skewing or bowing of straight lines. This is inherent to digital fabric printing — lines sometimes print marginally off the grain. Mist the fabric with water and gently pull while ironing to bring the pattern back into shape.
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Change of mind, or ordering the wrong size or option.
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Fabric that has been cut, washed, or sewn. We can't assess a fault once construction has begun, so please open and inspect your kit when it arrives.
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Digital patterns and gift cards.
Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank may take a few days longer to post it. If more than 15 business days have passed since we approved your refund, email Hello@KrysalisStudio.com.
Pre-orders
Pre-orders are charged in full at checkout. You can cancel a pre-order for a full refund at any time before it goes to print. Once printing has begun, the 30-day manufacturing policy above applies.